What are the system requirements? All FlashPalette templates except 04/05/06, require Mac OS X 10.4.7 or higher, Windows XP or Vista.  Templates 04/05/06 can only be used on Windows XP and Vista machines.

Is the Payment a One Time Fee? Yes – the fee is a one time purchase fee for the license code. The terms of use allow you to create and host one (1) site with one (1) license.  If you are creating and hosting multiple sites on the same URL, you need to purchase a license for each site you host.

Do you host your sites? No – FlashPalette does not provide hosting services. Purchasing a FlashPalette template give clients the freedom to host their website with a hosting vendor of their choice. This allows clients to change hosting companies at their own discretion, as well as allows them complete control of their URL.

What happens if your web site is down?  If the FlashPalette website is unavailable, it does not affect the operation of your site because it is hosted with the hosting company of your choice.

Do you provide free support for your sites?  Yes – FlashPalette provides customer support for clients for as long as they own and use their site.  There are no additional fees for support. 

Do you offer refunds?  Refunds are not offered once you have received your license code because a potential client can build and create a fully functional FlashPalette website with the trial version that can be uploaded and viewed online.

Shannon

I hope all our American Clients had a great Thanksgiving (I know I did!).

In order to help out our clients, as the economy has hit a few bumps we are rolling back the prices on our websites. We hope this will allow you to be able to create a web site that will truly make a statement about your business, without breaking the bank.

Our new pricing structure is below~ These prices are amazing! You can now get a site that has tons of features, including a shopping cart for just $250 that’s amazing. The best part is the prices are what you see — there are no additional charges for you to host your own site or any additional fees for support.

Even better you can download it this morning, create it today and load it to your sever tonight!

$250: 08, Tristan, Gavin, Debra

$150: 06, 07, 09E, 10E, TeamSteve

$88: Tina, 01A, 04, 05,

$66: Plain, Lacy, Frame

Shannon

This week on Tech Tuesday I am going to post a few quick tips.

What file name do I give my custom splash page?
The index.html page is your splash page, this is the same weather you use our splash page or your own custom page.  Please do not name it main.html, as it will overwrite your web sites home page.

What files do I need to update when I change my text pages?
1. Delete the xml folder and the text_page_images folder from your web server
2. Reload the xml folder and the text_page_images folder from your local drive.

What files do I need to load a client gallery?
You will need to do the following:
1. Delete the xml folder from your web server
2. Reload the xml folder from your local drive
3. Update your client proofing folder as well, making sure your recent updates are added.

I can not login into my site on the web, what should I do?
FlashPalette does not host your site, so here are the steps to trouble shooting this issue:
1. Check to make sure your service provider is not experiencing any outages. 
2. If you recently made changes to your site, double check that you have loaded all your site files correctly.  3. If you are still having issues contact FlashPalette support, but please provide the following:
      a. your web site url so we can go and see what the issues are
      b. screen shots of your ftp program showing both the files in your FlashPalette folder along with
     the files on your server.

That’s it for today!  More tips tomarrow~

Regards,
Shannon

I know I haven’t been posting much. I think I have been caught up, like the rest of us, in the fall rush to Thanksgiving.  Here at FlashPalette we have been making plans for a HUGE out of this world style Black Friday/Cyber Monday style sale. Stay tuned for the details!

Now for a bit of house keeping:

We wanted to congratulate Meggan of Sweet Catpures for winning our site in a PIF blog contest.  WE love helping to pay it forward, photography style.

Thanksgiving Support Hours: Thanksgiving day we will be closed as our employees will be spending the day with their families.  It is our policy that any emails received on a holiday are returned the next business day. For Thanksgiving this means that emails received on Thursday the 27th, Thanksgiving, will be returned on Friday, November 28th.

I am also still seeking sites for Website Wednesday so please send your entries to us!

Have a great weekend~
Shannon

This week I am going to talk about some of our older templates.  All of our templates except for Tristan, Gavin and Debra are fixed screen templates.  What this means is that when you deisgn your site you need to design it so that everything you see will fit into a screen area of roughly 1024×768.  If you design your site using a wide screen monitor you might end up with a site that looks like this.

While it may appear you are not using the space to the right of the menu bar, the editor is not designed to take the menu out that direction.  The only solution at this point is to change the menu so that it fits.  By reducing the number of menu items and changing the titles on others, the spaces becomes maximized.

This is true of both the menu bar and the legal statement area, both are fixed areas and need to be designed so that they fit on a screen with the resolution of 1024×768.